FAQ

Klarna (The owner of the payment method SOFORT) is phasing out SOFORT as an independent payment method by 30 September 2024. For this reason, we can no longer offer SOFORT to KUARIO users. KUARIO offers a wide range of alternative payment methods depending on your chosen country. We recommend that you choose another payment method.

Step 1: Download the KUARIO app or visit the website (login.kuario.com).

Quick Onboarding:

Step 2a: Choose one of the following quick login options:
- Select "Log in with Apple" if you have an Apple ID.
- Choose "Log in with Google" if you have a Google account.
- Opt for "Log in with Facebook" if you have a Facebook account.
- Select "Log in with Microsoft" if you have a Microsoft account.
Step 3a: Enter the login credentials you chose in Step 2a.
Step 4a: Congratulations! Your KUARIO account is now created.  

Traditional Onboarding:

Step 2b: Select "Register a new account."
Step 3b: Enter your email address and a strong password. The password must be at least 8 characters long and a combination of letters and numbers.
Step 4b: After filling in your details, you will receive a confirmation email. Check your spam folder if you don't see the email immediately.
Step 5b: Open the email and click on the confirmation button in the email.
Step 6b: Congratulations! Your KUARIO account is now created.

Follow the above steps, depending on your preference for quick or traditional onboarding, and you will have access to your KUARIO account to enjoy the services.

Yes, you can make part of your KUARIO credit available (share it) with other KUARIO users. This is done via the "Shared Wallet" function in the App or user portal.

It can be used with any multifunction printer equipped with the KUARIO MFP Kiok application. This function cannot be used in environments where other printing software is used such as Papercut MF, SafeQ Ysoft or uniFLOW. In such environments, proprietary variants of mobile printing are offered.

When you issue a refund, there are no additional KUARIO costs for your business.

When you receive a dispute, it is likely because a customer has not received the purchased product or service or because there is an issue with the product that has been purchased. You will need to respond in KUARIO within 14 days. This response can be a (partial) refund or you can, when you come to the conclusion that there is no issue, close the dispute. If you do not respond within 14 days, KUARIO will automatically issue a refund on your behalf. Please note that to keep a customer happy, it is important that you respond quickly and not wait for 14 days. The 14-day auto-refund policy will be valid from 1 August 2022.

When there is an issue with the product or service purchased or when you did not receive it, you can open a dispute via KUARIO within 7 days. KUARIO is not responsible for the delivery of products and services paid for through our payment service. However, when you open a dispute we will notify the merchant and ask for a quick resolution. This may be a (partial) refund of the transaction. If the merchant does not respond within 14 days, we will automatically issue a refund. The 14-day auto-refund policy will be valid from 1 August 2022.

Yes, there is small administration fee of 3.5%, with a minimum of € 0.50 for withdrawals via the KUARIO app or portal. For withdrawal requests sent to refund@kuario.com, there is an administration fee of € 2.50.

Yes, you can withdraw your KUARIO balance. This can be done via the KUARIO mobile app. However, there are restrictions due to international anti-money laundering legislation. You can only make a withdrawal with a maximum value of your last top up transaction. And we can only facilitate the withdrawal to the same (bank) account number or other payment method that you used for your last top up. For example: when your last top up was $10 via PayPal, you can only withdraw a maximum of $10. This maximum amount, minus the administration fee we charge you for this transaction, will be credited to your PayPal account. In the event that your balance is higher than your last top up, you can send a refund request to refund@kuario.com.

No, this functionality is not available (yet).

No, this functionality is not available (yet).

Yes, this is possible

No, this functionality is not available (yet).

You can print the following document types:
- PDF
- MS Word
- MS Excel
- JPEG and TIFF

Yes, you can link any RFID technology card/ badge to you KUARIO account. You can do this via the KUARIO Link terminal or at a KUARIO MFP Kiosk with a KUARIO RFID Reader.

Yes, there is a web portal, KUARIO.net/login, where users can login, create an account and have the same options as the KUARIO app.

KUARIO is hosted in Microsoft Azure data centres. Data of the EU customers is stored in the Netherlands. Data of US customers is stored in the US.

For DocuPRO/ iBos you need to have the following software version:
- DocuPRO 7.16 and abov;
- No other additional licenses are required.

For SafeQ you need to have the following software version:
- SafeQ 5 and above.
- SafeQ Payment System the Credit and Billing module license is required.

For Papercut the minimum requirements are:
- Papercut NG 18.1 and higher;
- Papercut MF 18.1 and higher;
- No additional licenses from Papercut are required.

The KUARIO Gateway is available for:
- DocuPRO (Inepro)
- Papercut
- SafeQ (Ysoft)
- Papercut
- Uniflow (NT-Ware).

Yes, you can pay in a foreign currency. KUARO automatically converts the transaction value into your default currency set via the account settings in the KUARIO app.

When setting up your KUARIO account your default currency is set. In case you change your account currency to another currency, the default ECB exchange rate + 1% fee is charged to convert your balance into the balance of the selected currency. In case you have no balance on your KUARIO account this currency change is for free.

No, you don't need to open any specific ports for KUARIO. The KUARIO solution is using the most common standard internet network ports. Here's an overview per KUARIO communication ports:

KUARIO MFP Self-Service Kiosk application for Android:
TCP 443: HTTPS communication

KUARIO Smart Connector:
TCP 443: HTTPS communication.

Within the monthly KUARIO platform subscription you pay for all the software licenses, updates of the software, 24/7 support and the usage of the KUARIO cloud platform. Via the KUARIO manager you have full managment control of:
- Site management
- Outlet management
- Product and price management
- Membership management
- Monitoring service
- Reporting service.

Being an official authorized Licensed Payment Institution Agency KUARIO is obliged to follow the AML/CT legislation for each Merchant (party who receives money from KUARIO). This means that the clearing and settlement agreement is provided by KUARIO. Once received, a UBO check will be performed for the Merchant. This is a onetime process. This process will as much as automate in order to meet short turn around.

In case partners will resell KUARIO Self Service Kiosk solutions then KUARIO will provide a reseller agreement to the partner.

Depending on the service (solution) it may differ but in generic KUARIO is responsible for the functionality of the application and payment. Dispensing of products or malfunction of the MFP is with the local provider of the MFP.

Yes it possible to have a receipt of all your purchases. You can access your electronic receipt via the transaction summary button on the home screen of the KUARIO app or by logging in via the KUARIO user portal. Click on the specific transaction and you will see a full electronic receipt of your purchase. scrolling down gives you the possibility to have the electronic receipt e-mailed to your registered e-mail account.

It is important to you because KUARIO being a PIA, Payment Institution Agent, your money, and the money of all users, is held on a trusted & supervised Escrow bank account.

No it is not possible to have a different pay out frequency. KUARIO is offering a micro payment solution where all costs needs to be optimized.